Terms and Conditions - Flat Clearance Swiss Cottage
Welcome to Flat Clearance Swiss Cottage. Please read these Terms and Conditions carefully before using our services. By engaging with us, you agree to comply with and be bound by the following terms.
1. Definitions
- Company refers to Flat Clearance Swiss Cottage.
- Client refers to any individual or entity using our services.
- Services encompass all activities related to property clearance, including removal, disposal, and recycling.
2. Services Provided
Flat Clearance Swiss Cottage offers comprehensive property clearance services, including but not limited to:
- Residential Clearance: Clearing out homes, apartments, and flats.
- Commercial Clearance: Managing the removal of office equipment, furniture, and other commercial items.
- Recycling and Disposal: Ensuring environmentally responsible disposal of unwanted items.
2.1 Service Availability
Our services are available throughout the Swiss Cottage area and surrounding regions. We strive to accommodate client schedules and provide timely assistance.
3. Booking and Confirmation
To engage our services, clients must submit a booking request either through our online platform or by contacting our customer service team. Upon receipt, we will provide a confirmation detailing the service specifics, estimated costs, and scheduled date.
3.1 Changes to Bookings
Clients may request changes to their bookings up to 48 hours prior to the scheduled service. Requests made within this window may be subject to additional charges.
4. Payment Terms
Payments for our services are due as follows:
- Deposit: A deposit of 25% is required upon booking confirmation.
- Balance: The remaining balance is due on the day of service completion.
We accept various payment methods, including credit/debit cards, bank transfers, and cash.
4.1 Late Payments
Invoices not paid within 14 days of the due date may incur a late fee of 5% of the outstanding amount.
5. Cancellation Policy
Clients may cancel their bookings by providing at least 72 hours notice prior to the scheduled service. Cancellations made within this period will incur a cancellation fee equivalent to the deposit amount.
5.1 No-Show Policy
Failure to show up for the scheduled service without notification will result in a charge of 100% of the service cost.
6. Liability
Flat Clearance Swiss Cottage strives to provide high-quality services. However, we are not liable for any damages or losses incurred beyond our control, including but not limited to:
- Pre-existing structural damages
- Unexpected obstructions or hazards
- Delays caused by external factors such as weather conditions
Clients are encouraged to report any damages within 24 hours of service completion.
6.1 Insurance
We maintain comprehensive insurance coverage to protect against accidental damages during the clearance process. Details of our insurance policy can be provided upon request.
7. Privacy Policy
Protecting client privacy is paramount. We collect and process personal information solely for the purpose of delivering our services. We do not share or sell client information to third parties without explicit consent.
7.1 Data Security
All client data is stored securely and managed in compliance with relevant data protection laws.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the UK courts.
8.1 Dispute Resolution
Clients are encouraged to contact us directly to resolve any disputes amicably before seeking legal recourse.
9. Amendments to Terms
Flat Clearance Swiss Cottage reserves the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes through our official communication channels.
9.1 Effective Date
Any amendments become effective immediately upon posting on our platform, unless otherwise specified.
10. Acceptance of Terms
By engaging our services, clients acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for choosing Flat Clearance Swiss Cottage. We look forward to providing you with exceptional service.